Payment Terms

2.1 Plan Selection

MedhaOS offers various subscription plans with different features, usage limits, and pricing. You may select a plan during onboarding or upgrade/downgrade your plan at any time through your account settings.

2.2 Pricing Changes

We reserve the right to modify our pricing at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewal periods. We will provide at least 30 days' notice of any price increases via email to your registered email address.

2.3 Usage-Based Charges

Some plans may include usage-based charges for:

• Number of API requests
• Document processing volume
• Chat interactions
• Data storage
• Additional features or add-ons

Overage charges will be billed at the end of your billing cycle or as specified in your plan details.

3.1 Accepted Payment Methods

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• Debit cards
• Bank transfers (for enterprise plans)
• Other payment methods as specified during checkout

3.2 Payment Processing

Payments are processed securely through third-party payment processors. We do not store your complete payment card information. By providing payment information, you authorize us to charge your payment method for all fees associated with your subscription.

3.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing cycle unless you cancel your subscription before the renewal date. By subscribing, you authorize us to charge your payment method automatically for renewal fees.

4.1 Billing Cycle

Billing cycles are determined by your selected subscription plan (monthly, quarterly, or annually). Your billing cycle begins on the date you subscribe and renews on the same date of each subsequent period.

4.2 Invoices

Invoices are generated automatically and sent to your registered email address. You can access your billing history and download invoices through your account dashboard. All invoices are provided in electronic format.

4.3 Currency and Taxes

All fees are stated in the currency specified during checkout. You are responsible for any applicable taxes, duties, or fees imposed by your jurisdiction. We may collect taxes where required by law. Tax-exempt customers must provide valid tax exemption documentation.

5.1 Payment Failure

If a payment fails due to insufficient funds, expired card, or other reasons, we will attempt to retry the payment. You will be notified of payment failures via email.

5.2 Service Suspension

If payment fails after retry attempts, we may suspend your account and access to the Service until payment is successfully processed. During suspension, your data will be retained, but you will not be able to access the Service.

5.3 Account Termination

If payment remains outstanding for an extended period (typically 30 days), we reserve the right to terminate your account. Upon termination, you will lose access to the Service and your data may be deleted in accordance with our data retention policies.

6.1 Upgrades

When you upgrade your plan, the new pricing takes effect immediately. You will be charged a prorated amount for the remainder of your current billing cycle, and your next billing date will be adjusted accordingly.

6.2 Downgrades

When you downgrade your plan, the change takes effect at the end of your current billing cycle. You will continue to have access to your current plan features until the cycle ends. No refunds are provided for downgrades.

6.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, your subscription will remain active until the end of your current billing cycle, after which access will be terminated. Cancellation does not entitle you to a refund for the current billing period.

7.1 Custom Agreements

Enterprise customers may have custom payment terms specified in a separate agreement. In case of conflict between these Payment Terms and a custom agreement, the custom agreement shall prevail.

7.2 Purchase Orders

Enterprise customers may request to pay via purchase order. Purchase orders must be approved in advance and are subject to our credit terms. Services will not commence until payment is received or credit terms are established.