Refund Policy

2.1 Standard Policy

Unless otherwise specified, subscription fees are generally non-refundable. We provide refunds only in specific circumstances as outlined in this policy.

2.2 Service Nature

MedhaOS is a digital service that provides immediate access upon subscription. Due to the nature of digital services, refunds are limited to protect against abuse and ensure fair use of our platform.

3.1 Service Unavailability

If the Service is unavailable or non-functional for more than 48 consecutive hours due to our error, you may be eligible for a prorated refund for the affected period. This does not apply to scheduled maintenance, which we communicate in advance.

3.2 Billing Errors

If you are charged incorrectly due to our billing error, we will refund the overcharged amount within 30 days of notification. Please contact us immediately if you notice any billing discrepancies.

3.3 Duplicate Charges

If you are charged multiple times for the same service, we will refund all duplicate charges. Please report duplicate charges within 60 days of the transaction date.

3.4 Cancellation Within Trial Period

If your subscription includes a trial period and you cancel before the trial ends, you will not be charged. If you are charged during or immediately after a trial period due to our error, we will provide a full refund.

3.5 Service Non-Delivery

If you are unable to access the Service after payment due to technical issues on our end that we cannot resolve within 7 days, you may be eligible for a refund. This requires documentation of the issue and our confirmation that the problem originates from our systems.

4.1 Standard Cancellations

Cancellation of an active subscription does not entitle you to a refund for the current billing period. You will retain access to the Service until the end of your paid period.

4.2 Plan Downgrades

Downgrading your plan does not result in a refund. You will continue to have access to your current plan features until the end of your billing cycle.

4.3 Usage-Based Charges

Overage charges, usage-based fees, and add-on services are non-refundable once consumed or delivered.

4.4 Change of Mind

Refunds are not provided simply because you change your mind, no longer need the service, or found an alternative solution.

4.5 Violation of Terms

If your account is terminated due to violation of our Terms of Use, you are not eligible for a refund.

4.6 User Error

Refunds are not provided for issues resulting from user error, incorrect configuration, or failure to follow documentation.

5.1 Request Submission

To request a refund, contact us at support@medhaos.com with:

• Your account email or tenant ID
• Transaction date and amount
• Reason for refund request
• Supporting documentation (if applicable)

5.2 Review Period

We will review your refund request within 5-10 business days. We may request additional information to process your request. Complex cases may require additional time.

5.3 Approval and Processing

If your refund is approved, we will process it within 10 business days. Refunds are issued to the original payment method used for the transaction. Processing times may vary depending on your payment provider.

5.4 Notification

You will be notified via email of the refund decision and processing status. If your refund request is denied, we will provide an explanation.

9.1 Request Deadline

Refund requests must be submitted within 60 days of the transaction date, except for cases involving billing errors or duplicate charges, which may be reported within 90 days.

9.2 Processing Time

Approved refunds are typically processed within 10 business days. The time it takes for the refund to appear in your account depends on your payment provider and may take an additional 5-10 business days.